The Customer Service Centre team are experienced professionals with an in-depth knowledge of the company’s processes and a strong understanding of partners’ needs who help customers on their journey, from ordering to final delivery.
Our customers come from all over the world. We remain focused on improving customer satisfaction by timely responding to enquiries and effectively addressing any challenging cases while staying committed to the principles of responsiveness, respect and openness.
Customers come first
Customer focus involves the systematic and continuous work of each employee to develop long-term and mutually beneficial relationships with clients.
The CSC employee provides full support for transaction support from the moment the volumes and commercial conditions are agreed with the commercial business unit until the product is shipped to the client
At SIBUR, we are striving to develop a customer-centric approach to provide our clients with the best products and services they need.
Customer feedback is important for us to stay abreast of our customers’ evolving needs. We rely on your feedback and comments to improve our work and quality of service and make our products and services better.